Gaming on kapwing should always be fun, exciting, and within your control. We believe that responsible gaming isn't just a legal requirement — it's the foundation of a platform that genuinely cares about its players. Whether you're spinning slots in Makati or playing bingo in Cebu, kapwing is here to make sure your experience stays positive.
kapwing is committed to responsible gaming in accordance with PAGCOR guidelines and Philippine gaming regulations.
The kapwing platform is strictly for players aged 21 years and above, in line with Philippine gaming law. Age verification is required for all accounts.
If you suspect a minor is using kapwing, please contact our support team immediately at [email protected]
Responsible gaming means enjoying online casino games, slots, bingo, and other gaming activities as a form of entertainment — not as a way to make money or escape problems. At kapwing, we want every Filipino player to stay in control of their gaming habits, their time, and their budget.
The reality is that gambling involves risk. The house always has an edge, and no strategy guarantees a win. kapwing's games are powered by certified Random Number Generator (RNG) technology, meaning every outcome is completely random and independent of previous results. Understanding this is the first step toward playing responsibly.
Responsible gaming on kapwing means setting limits before you start, playing with money you can afford to lose, taking regular breaks, and recognising when gaming stops being fun. kapwing provides a full suite of tools to help you do exactly that — and our support team is available 24/7 if you ever need help.
Remember: Gaming should be entertainment, not a financial strategy. Set a budget, stick to it, and always play within your means.
All of these tools are available directly from your kapwing account settings — free, instant, and always accessible. You're in control.
Set a daily, weekly, or monthly cap on how much you can deposit into your kapwing account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and require a 24-hour cooling period when increased — protecting you from impulsive decisions.
Set a maximum duration for each gaming session. When your time is up, kapwing will notify you and, if you choose, automatically log you out. This helps prevent the "just one more game" spiral that can turn a fun session into an hours-long binge without you realising it.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — keeping you grounded and aware of your activity.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, or up to 30 days. During this time, you cannot log in to your kapwing account or place any bets. This is ideal if you feel your gaming is getting a bit too frequent and you want a structured pause without a full self-exclusion.
If you feel you need a longer break, kapwing's self-exclusion tool allows you to block access to your account for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from kapwing. This is a serious tool — use it if you need it.
kapwing's customer support team is available around the clock via live chat. If you're concerned about your gaming habits, or if you need help activating any responsible gaming tool, our team is trained to assist you with empathy and without judgment. Reach out anytime — we're here to help.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many people don't realise there's an issue until it has already caused significant harm. Here are some warning signs to watch out for:
Spending more money on gambling than you planned, or gambling with money meant for essential expenses like food, rent, or bills.
Chasing losses — continuing to gamble in an attempt to win back money you've already lost.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Neglecting work, school, family responsibilities, or personal health because of gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
If you recognise any of the warning signs above, or if you simply feel that a break would do you good, activating self-exclusion on kapwing is straightforward. Here's how:
Visit kapwing.org and log in using your registered email address and password. Make sure you're on a secure, private connection.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu. Navigate to the "Responsible Gaming" tab.
Choose "Self-Exclusion" from the responsible gaming tools menu. Select your preferred exclusion period: 6 months, 1 year, 2 years, or permanent exclusion.
Review your selection and confirm. Your self-exclusion takes effect immediately. You will receive a confirmation email and will not be able to log in for the duration of your chosen period.
Prefer to speak to someone directly? Contact kapwing support at [email protected] and our team will activate self-exclusion on your behalf immediately.
Answer these five questions honestly to get a sense of whether your gaming habits are healthy. This is not a clinical diagnosis — it's a starting point for reflection.
1. Have you ever spent more on gambling than you originally intended in a single session?
2. Have you ever tried to win back money you lost by gambling more?
3. Has gambling ever caused conflict with family, friends, or affected your work?
4. Do you feel the need to gamble with larger amounts to get the same level of excitement?
5. Have you ever hidden your gambling activity from people close to you?
You don't have to face problem gambling alone. kapwing encourages all players who are struggling to reach out — to us, or to one of the organisations below.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection measures, exclusion registries, and operator compliance requirements.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly across Metro Manila, Cebu, and Davao.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including counselling for behavioural addictions. The NCMH Crisis Hotline is available 24/7 for Filipinos in need of immediate mental health support.
Gambling is addictive. Know when to stop. If you or someone you know needs help, please reach out today.
kapwing is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players. Use our responsible gaming tools, know your limits, and remember — the best gaming session is one you enjoy and walk away from feeling good. 21+ only.
21+ only · PAGCOR guidelines compliant · GCash & Maya accepted · Gambling is addictive. Know when to stop.