Help Center

kapwing Frequently
Asked Questions

New to kapwing or just need a quick answer? You're in the right place. We've put together the most common questions from Filipino players — covering everything from signing up and making deposits to understanding bonuses and staying safe while you play.

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Quick Answers
  • Minimum age to register: 21 years old
  • Minimum deposit: ₱100
  • Minimum withdrawal: ₱200
  • GCash & Maya: Accepted
  • Support hours: 8 AM – 12 MN PHT
  • Email: [email protected]

Account & Registration

Creating a kapwing account is quick and straightforward. Head over to kapwing.org and click the Register button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting, you'll receive a verification email — click the link inside to activate your account. You'll then need to complete our KYC (Know Your Customer) identity verification by uploading a valid Philippine government-issued ID such as a PhilSys card, passport, driver's licence, or UMID. Once verified, your account is fully active and ready to use.
  • You must be 21 years of age or older to register.
  • Only one account per person is allowed — duplicate accounts will be suspended.
  • All information provided must be accurate and match your government ID.

kapwing accepts the following Philippine government-issued IDs for identity verification:
  • Philippine Statistics Authority (PSA) National ID / PhilSys Card
  • Philippine Passport
  • Driver's Licence (LTO)
  • Unified Multi-Purpose ID (UMID / SSS / GSIS)
  • Voter's ID or Voter's Certification
  • PRC Professional Regulation Commission ID
You may also be asked to provide a selfie holding your ID, and proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is required before your first withdrawal and is a standard regulatory requirement for all licensed online gaming platforms in the Philippines.

No worries — it happens to everyone. On the kapwing login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password (make it strong — at least 8 characters with a mix of letters, numbers, and symbols), and confirm. If you don't receive the email within 5 minutes, check your spam or junk folder. Still nothing? Contact our support team at [email protected] and we'll sort it out for you right away.

Yes, you can update your contact details through your kapwing Account Settings. Go to Profile > Edit Details and follow the verification steps. For security reasons, changing your email or mobile number requires you to verify both the old and new contact details via OTP (one-time password). If you no longer have access to your old email or number, contact our support team directly with your government ID for manual verification.

kapwing may suspend or restrict an account for several reasons, including:
  • Incomplete or failed KYC identity verification
  • Suspected duplicate or fraudulent account activity
  • Violation of kapwing's Terms & Conditions
  • Self-exclusion request activated by the account holder
  • Suspicious transaction patterns flagged by our security systems
  • Account holder found to be under 21 years of age
If you believe your account was suspended in error, please contact our support team at [email protected] with your account details and a brief explanation. We aim to resolve account issues within 1–2 business days.

Deposits & Withdrawals

kapwing supports the following deposit methods for Filipino players:
  • GCash – instant, widely used across the Philippines
  • Maya (PayMaya) – instant digital wallet deposits
  • Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts
All transactions are processed in Philippine Peso (₱). The minimum deposit amount is ₱100. Please note that credit cards and cryptocurrency are not accepted on kapwing in compliance with Philippine regulations.

Deposit processing times on kapwing vary by payment method:
  • GCash / Maya: Instant to 5 minutes
  • Debit Card: Instant to 15 minutes
  • Bank Transfer (InstaPay / PESONet): InstaPay is typically instant; PESONet may take up to 1 business day
If your deposit hasn't reflected after the expected timeframe, check your transaction history in your kapwing account. If the amount was deducted from your source but hasn't appeared in your kapwing balance, contact support with your transaction reference number and we'll investigate promptly.

To withdraw from kapwing, log in to your account and go to Wallet > Withdraw. Select your preferred withdrawal method, enter the amount (minimum ₱200), and confirm. Withdrawal processing times are as follows:
  • GCash / Maya: 1–3 business hours
  • Bank Transfer: 1–3 business days
Please ensure your KYC verification is complete before requesting a withdrawal. Withdrawals are processed to the same payment method used for your deposit where possible. kapwing does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

The minimum withdrawal on kapwing is ₱200. Maximum withdrawal limits depend on your account verification level and the payment method used. Fully verified accounts enjoy higher daily and weekly withdrawal limits. For specific limit details applicable to your account tier, please refer to your Account Settings or contact our support team. kapwing reserves the right to request additional verification documents for large withdrawal requests as part of our anti-money laundering (AML) compliance procedures.

Games & Betting

kapwing offers a wide variety of online gaming options for Filipino players, including:
  • Slots – hundreds of video slot titles with various themes, paylines, and bonus features
  • Bingo – classic and modern bingo variants with real-time multiplayer rooms
  • Bird Catcher – a unique instant-win arcade-style game exclusive to kapwing
  • Ice Hockey – fast-paced sports-themed instant game
  • Live Casino – live dealer games including baccarat, roulette, blackjack, and more via kapwing Casino
  • Instant Win Games – scratch cards and other quick-play titles
New games are added regularly. Check the kapwing Casino lobby for the latest additions.

Yes. All games on kapwing use certified Random Number Generator (RNG) technology, which ensures that every game outcome is completely random, independent, and cannot be predicted or manipulated. Our RNG systems are regularly audited by independent third-party testing laboratories. This means every spin, card draw, or number pick on kapwing is genuinely fair — the same for every player, every time. The house edge and Return to Player (RTP) percentages for each game are disclosed in the game information panel.

Absolutely. kapwing is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The kapwing platform uses responsive design, so whether you're playing on a Samsung Galaxy, iPhone, or any other smartphone or tablet, the experience is smooth and fully featured. For the best experience, we recommend using an updated version of Chrome, Safari, or Firefox on your mobile device and connecting via a stable Wi-Fi or mobile data connection.

Minimum bet amounts vary by game type. As a general guide:
  • Slots: As low as ₱1 per spin on select titles
  • Bingo: From ₱5 per card
  • Instant Win / Arcade Games: From ₱10 per round
  • Live Casino: Minimum bets typically start at ₱50–₱100 depending on the table
Each game displays its minimum and maximum bet limits in the game interface before you start playing. kapwing is designed to be accessible for casual players and high rollers alike.

Bonuses & Promotions

kapwing offers a welcome bonus package for newly registered and verified players. The specific bonus terms, including the match percentage, maximum bonus amount, and eligible games, are detailed on the kapwing Promotions page. All bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any offer. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Your current wagering progress is always visible in your kapwing account under Bonuses & Promotions.

Yes! kapwing regularly runs promotions for existing players, including reload bonuses, free spins on featured slot titles, cashback offers, seasonal tournaments, and special events tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. To stay updated on the latest kapwing promotions, make sure your email notifications are enabled in your account settings. Promotions are subject to individual terms and conditions and are available to verified players aged 21 and above.

Security & Privacy

kapwing takes data security very seriously. All data transmitted between your device and kapwing's servers is protected using SSL (Secure Socket Layer) encryption — the same technology used by banks and major financial institutions. Your personal information is stored securely and is never sold to third parties. kapwing complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are outlined in our Privacy Policy. We also use two-factor authentication (2FA) options to add an extra layer of security to your account.

To enable 2FA on kapwing, go to Account Settings > Security > Two-Factor Authentication. You can choose to receive OTP codes via SMS to your registered mobile number or via an authenticator app. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access to your account even if your password is compromised. Once enabled, you'll be asked to enter a verification code each time you log in from a new device or browser.

If you suspect your kapwing account has been accessed without your permission, act immediately:
  • Change your password right away via Account Settings > Security
  • Enable 2FA if you haven't already
  • Contact kapwing support at [email protected] to report the incident and request a temporary account lock while we investigate
  • Check your recent transaction history for any unauthorised activity
kapwing's security team will investigate all reported incidents promptly. Never share your password or OTP codes with anyone — kapwing staff will never ask for your password.

Responsible Gaming

kapwing provides a comprehensive set of responsible gaming tools to help players stay in control:
  • Deposit Limits – set daily, weekly, or monthly caps on how much you can deposit
  • Session Time Limits – automatically log out after a set duration
  • Reality Checks – periodic pop-up reminders showing your session time and spend
  • Cooling-Off Period – temporarily suspend your account for 24 hours up to 30 days
  • Self-Exclusion – block access to your account for 6 months, 1 year, 2 years, or permanently
All tools are accessible from your Account Settings under the Responsible Gaming tab. For more information, visit our Responsible Gaming page.

To activate self-exclusion on kapwing: log in, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion period (6 months, 1 year, 2 years, or permanent), and confirm. The exclusion takes effect immediately. During self-exclusion, you cannot log in, deposit, or receive marketing communications from kapwing. If you need help activating self-exclusion, contact our support team at [email protected] and we will action it on your behalf without delay.

Gambling is addictive. Know when to stop. If you're struggling, please reach out for help.

The minimum age to register and play on kapwing is 21 years old, in accordance with Philippine gaming law. Age verification is a mandatory part of the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. kapwing takes its responsibility to prevent underage gambling very seriously. If you suspect a minor is using kapwing, please report it to [email protected] immediately.

If you or someone you know is struggling with problem gambling, the following organisations can help:
  • PAGCOR Responsible Gaming – the Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators
  • Gamblers Anonymous Philippines – peer support meetings held regularly in Metro Manila, Cebu, and Davao
  • National Center for Mental Health (NCMH) – 24/7 crisis hotline for mental health and behavioural addiction support, located in Mandaluyong City
You can also contact kapwing's support team at [email protected] — our team is trained to assist with responsible gaming concerns and can help you activate any of our player protection tools immediately.

Why Players Choose kapwing

From Quezon City to Davao, Filipino players trust kapwing for a safe, fair, and genuinely fun gaming experience. Here's what sets us apart.

Safe & Secure Platform

SSL encryption, 2FA, and strict KYC verification protect every kapwing account. Your data and funds are always secure.

Mobile-First Experience

Play any kapwing game on your smartphone or tablet — no app download needed. Fully optimised for Android and iOS browsers.

Fast GCash & Maya Payouts

Withdraw your kapwing winnings to GCash or Maya in as little as 1–3 hours. Quick, convenient, and hassle-free.

Certified Fair Games

Every kapwing game uses independently audited RNG technology. Transparent RTPs and genuinely random outcomes — always.

24/7 Customer Support

Got a question? kapwing's support team is available via live chat and email every day of the week, ready to help Filipino players.

Responsible Gaming Tools

Deposit limits, session timers, cooling-off periods, and self-exclusion — kapwing gives you full control over your gaming habits.

Still Have Questions?

Can't find what you're looking for in our kapwing FAQ? No problem — our support team is standing by to help. Whether you're based in Manila, Cebu, Davao, or anywhere else in the Philippines, we're here for you.

For account-specific queries, please have your registered email address and account ID ready when you contact us — it helps us resolve your issue faster. For responsible gaming concerns, our team is specially trained to assist with empathy and without judgment.

Email us at [email protected] — we aim to respond within 2 hours during operating hours.

Support hours: 8:00 AM – 12:00 MN PHT (GMT+8), 7 days a week including Philippine public holidays.

Send Us a Message

Your information is kept private and secure. We never share your data with third parties.

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21+ only  ·  PAGCOR guidelines compliant  ·  GCash & Maya accepted  ·  Gambling is addictive. Know when to stop.