At kapwing, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a data subject under Philippine law. Please read this document carefully before using the kapwing platform.
Your data is protected under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). kapwing is committed to full compliance with the National Privacy Commission's guidelines.
All data transmissions on kapwing are secured with 256-bit SSL encryption. Your personal and financial information is never sold to third parties.
This Privacy Policy ("Policy") is issued by kapwing ("kapwing", "we", "us", "our"), the operator of the online gaming platform accessible at kapwing.org ("Platform"). This Policy applies to all personal data collected from users ("you", "Player", "Data Subject") who access or use the kapwing Platform, including through any associated mobile applications or services.
kapwing is committed to protecting the privacy and security of your personal data. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
By registering an account on kapwing or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the kapwing Platform.
This Policy should be read together with kapwing's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
For the purposes of the Philippine Data Privacy Act of 2012, kapwing acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes through the Platform.
If you have any questions about how kapwing processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
kapwing collects the following categories of personal data from players and Platform users:
In limited circumstances, kapwing may collect sensitive personal information as defined under the Data Privacy Act, including information relating to health or mental condition where relevant to responsible gaming assessments. Such data is collected only where strictly necessary and with your explicit consent.
kapwing collects personal data through the following means:
kapwing processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity and age verification (KYC) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering compliance | Legal obligation |
| Fraud prevention and security | Legitimate interest |
| Responsible gaming monitoring | Legal obligation; legitimate interest |
| Marketing and promotional communications | Consent |
| Platform analytics and improvement | Legitimate interest |
| Customer support | Performance of contract; legitimate interest |
kapwing uses the personal data it collects for the following purposes:
Marketing opt-out: You may withdraw your consent to receive marketing communications from kapwing at any time by updating your communication preferences in your account settings or by contacting our support team.
kapwing does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only as described in this Policy.
kapwing may share your personal data with trusted third-party service providers who assist us in operating the Platform, including:
All third-party service providers are contractually required to process your data only on kapwing's instructions and to maintain appropriate security measures to protect your personal data.
kapwing may disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable Philippine law, court order, or regulatory directive. This includes disclosures to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
In the event of a merger, acquisition, restructuring, or sale of all or part of kapwing's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Policy that result from it.
kapwing may share your personal data with other third parties where you have given your explicit consent to such sharing.
Cookies are small text files placed on your device when you visit the kapwing Platform. They allow the Platform to recognise your device, remember your preferences, and provide a more personalised experience. kapwing also uses similar technologies such as web beacons, pixel tags, and local storage objects.
You may control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the kapwing Platform. Strictly necessary cookies cannot be disabled as they are essential to the Platform's operation.
kapwing retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AML regulatory requirement) |
| KYC verification documents | Duration of account plus 5 years after closure |
| Gaming and betting history | Duration of account plus 3 years after closure |
| Customer support records | 3 years from date of interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and log data | 12 months on a rolling basis |
Upon expiry of the applicable retention period, kapwing will securely delete or anonymise your personal data in accordance with its data disposal procedures.
kapwing implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
Security incident notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, kapwing will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by kapwing:
To exercise any of the above rights, please contact kapwing's Data Protection Officer using the contact details in Section 15. kapwing will respond to all data subject requests within thirty (30) calendar days of receipt, in accordance with NPC guidelines.
The kapwing Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. kapwing does not knowingly collect personal data from persons under the age of 21.
If kapwing becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on kapwing, please contact our support team immediately.
21+ Only. Gambling is addictive. Know when to stop. kapwing is committed to preventing underage gambling and uses age verification technology to enforce this requirement.
kapwing's primary operations and data storage are based in the Philippines. However, some of kapwing's third-party service providers may process personal data in countries outside the Philippines. Where such international transfers occur, kapwing ensures that appropriate safeguards are in place to protect your personal data, including:
kapwing will not transfer your personal data to international recipients unless it is satisfied that adequate protections are in place.
kapwing reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The date of the most recent revision is displayed at the top of this document.
Where changes are material, kapwing will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the kapwing Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy.
We recommend reviewing this Policy periodically to stay informed of how kapwing protects your personal data. You can always find the most current version of this Policy on this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or kapwing's data processing practices, please contact our Data Protection Officer:
Data Protection Officer, kapwing
Email: [email protected]
kapwing aims to respond to all privacy-related enquiries within 30 calendar days. If you are not satisfied with kapwing's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
For general support enquiries unrelated to data privacy, please contact: [email protected]
Beyond legal compliance, here are the concrete steps kapwing takes every day to protect your personal information.
Every connection between your device and kapwing is protected by bank-grade 256-bit SSL/TLS encryption. Your login credentials, personal details, and financial data are never transmitted in plain text.
kapwing's identity verification process protects both you and the platform. By confirming that every player is who they say they are, we prevent fraud, identity theft, and unauthorised account access.
kapwing does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
kapwing's data practices are fully aligned with the Philippine Data Privacy Act of 2012 (RA 10173) and the National Privacy Commission's guidelines — giving you enforceable rights over your personal information.
kapwing collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or retain it beyond the periods required by law or operational necessity.
In the unlikely event of a data breach, kapwing will notify the NPC within 72 hours and inform affected players without undue delay — giving you the information you need to protect yourself quickly.
Your privacy and security are at the heart of everything kapwing does. Now that you know how we protect your data, join the kapwing community and enjoy a safe, fair, and exciting gaming experience. 21+ only. Play responsibly.
Data protected under RA 10173 · GCash & Maya accepted · 21+ only · Gambling is addictive. Know when to stop.